CEDA Debt Caseworker

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Grantham, Spalding, Greater London; On-site; GBP 27,000 - 28,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking a Debt Caseworker to join our team in Grantham or Spalding. You will deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt, handling inbound calls and scheduling appointments with sensitivity and confidentiality.

Full training will be provided and you will assist clients in identifying options to maximise income or reduce expenditure while supporting them to move forward.

Responsibilities

• Deliver quality advice and ongoing casework to clients experiencing consumer debt (with focus on energy debt).
• Handle inbound calls from clients seeking help with their debts within agreed timescales and book advice/casework appointments.

Job description

CEDA Debt Caseworker

Apply before 11.59pm on 30 October 2026.

Job summary

• Salary: £26,500 starting salary, rising to £27,070


• Location: Grantham or Spalding


• Workplace: Office based


• Contract: Permanent

About the role

Debt Advice Caseworker With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives. We are seeking a Debt Caseworker to join our team and deliver quality advice and ongoing casework to clients who are experiencing consumer related debt (with a focus on energy debt). This will involve handling inbound calls from clients seeking help with their debts within agreed timescales and booking advice/casework appointments where appropriate and supporting clients in a professional manner and with sensitivity and confidentiality to their situation. You will assist clients with identifying areas where clients could maximise income or minimise expenditure and explore options and their implications with clients to help them make fully informed decisions. Full training will be provided.