Debt & Money Advice Team Lead

Citizens Advice; Bury; On-site; GBP 38,000 - 52,000; Full time

Job summary

Citizens Advice in the United Kingdom is seeking a supervisor for Money Advice & Energy Services. You will oversee advisers, support complex cases, and ensure service levels are met with empathy and professionalism.

The role offers training and development opportunities, a collaborative team environment, and the chance to help people navigate debt and energy costs.

Join a supportive team that values trauma-informed approaches and ongoing professional growth.

Qualifications

• Experience supervising debt and money advice services.
• Knowledge of KPI compliance and delivering high-quality advice.
• Experience coaching advisers and reviewing files for improvement.

Responsibilities

• Supervise Money Advice & Energy Services Advisers (up to 8 direct reports).
• Ensure regulatory and funder requirements are met through coaching and reviews.

Skills

Supervision

Debt advice

Coaching

Team development

Education

MaPS accredited

Job description

Citizens Advice in the United Kingdom is seeking a supervisor for Money Advice & Energy Services. You will oversee advisers, support complex cases, and ensure service levels are met with empathy and professionalism.

The role offers training and development opportunities, a collaborative team environment, and the chance to help people navigate debt and energy costs.

Join a supportive team that values trauma-informed approaches and ongoing professional growth.