Debt Caseworker: Energy Debt & Income Support

Citizens Advice BANES; Grantham; On-site; GBP 27,000 - 28,000; Full time

Job summary

Citizens Advice BANES is seeking a Debt Caseworker to deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt. Based in Grantham, Spalding and Stamford, we support a population of 225,000 people.

This role involves handling inbound calls, booking advice and casework appointments, helping clients maximise income or minimise expenditure, and providing support with confidentiality. Full training will be provided.

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments where appropriate.
• Assist clients in identifying ways to maximise income or minimise expenditure.
• Full training will be provided.

Job description

Citizens Advice BANES is seeking a Debt Caseworker to deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt. Based in Grantham, Spalding and Stamford, we support a population of 225,000 people.

This role involves handling inbound calls, booking advice and casework appointments, helping clients maximise income or minimise expenditure, and providing support with confidentiality. Full training will be provided.