CEDA Debt Caseworker

Citizens Advice BANES; Grantham; On-site; GBP 27,000 - 28,000; Full time

Job summary

Citizens Advice BANES is seeking a Debt Caseworker to deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt. Based in Grantham, Spalding and Stamford, we support a population of 225,000 people.

This role involves handling inbound calls, booking advice and casework appointments, helping clients maximise income or minimise expenditure, and providing support with confidentiality. Full training will be provided.

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments where appropriate.
• Assist clients in identifying ways to maximise income or minimise expenditure.
• Full training will be provided.

Job description

Job summary

Salary £26,500 starting salary, rising to £27,070

Debt Advice Caseworker With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives. We are seeking a Debt Caseworker to join our team and deliver quality advice and ongoing casework to clients who are experiencing consumer related debt (with a focus on energy debt). This will involve handling inbound calls from clients seeking help with their debts within agreed timescales and booking advice/casework appointments where appropriate and supporting clients in a professional manner and with sensitivity and confidentiality to their situation. You will assist clients with identifying areas where clients could maximise income or minimise expenditure and explore options and their implications with clients to help them make fully informed decisions. Full training will be provided.

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