Debt Caseworker: Energy & Consumer Debt Advisor

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Grantham, Spalding, Greater London; On-site; GBP 27,000 - 28,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking a Debt Caseworker to join our team in Grantham or Spalding. You will deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt, handling inbound calls and scheduling appointments with sensitivity and confidentiality.

Full training will be provided and you will assist clients in identifying options to maximise income or reduce expenditure while supporting them to move forward.

Responsibilities

• Deliver quality advice and ongoing casework to clients experiencing consumer debt (with focus on energy debt).
• Handle inbound calls from clients seeking help with their debts within agreed timescales and book advice/casework appointments.

Job description

The National Association of Citizens Advice Bureaux is seeking a Debt Caseworker to join our team in Grantham or Spalding. You will deliver quality advice and ongoing casework to clients experiencing consumer debt, with a focus on energy debt, handling inbound calls and scheduling appointments with sensitivity and confidentiality.

Full training will be provided and you will assist clients in identifying options to maximise income or reduce expenditure while supporting them to move forward.