Debt Advice Caseworker — Energy Debt Specialist

Citizens Advice; Grantham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Citizens Advice in the Grantham area is looking for a Debt Advice Caseworker to join our team and provide high quality, confidential debt guidance and ongoing casework to clients experiencing consumer debt, with a focus on energy debt.

You will handle inbound calls within agreed timescales, book advice and casework appointments, and help clients maximise income or minimise expenditure while explaining options and implications.

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments where appropriate and support clients in a professional manner and with sensitivity to their situation.

Job description

Citizens Advice in the Grantham area is looking for a Debt Advice Caseworker to join our team and provide high quality, confidential debt guidance and ongoing casework to clients experiencing consumer debt, with a focus on energy debt.

You will handle inbound calls within agreed timescales, book advice and casework appointments, and help clients maximise income or minimise expenditure while explaining options and implications.