Consumer Energy Debt Advice Support Officer

Citizens Advice South Lincolnshire; Grantham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice South Lincolnshire in Grantham is seeking a Debt Support Officer to assist our debt caseworkers in guiding clients through their debt advice journey. The role is broad, rewarding and ideal for developing administration and interpersonal skills, with liaising duties across referrers and third parties to ensure a smooth client experience from service entry to closure.

Location: Grantham. Salary: £24,500 per annum (FTE) rising to £24,650 per annum (FTE).

Qualifications

• This is a role ideal for someone looking to apply their skillset in an administrative-based role.

Responsibilities

• Liaise with referrers and third parties to ensure the client has the smoothest experience possible from service entry to case closure.

Job description

As our Debt Support Officer, you will support our team of experienced debt caseworkers to carry out their duties assisting the client through their debt advice journey. This is a broad, but rewarding role ideal for someone looking to enhance their administration and interpersonal skills. This is an integral part of supporting our clients and will require liaising with referrers and third parties to ensure the client has the smoothest experience possible in what can be challenging circumstances for them. This vital role is essential for wider team function and the successful candidate will be key to maintaining a positive experience from service entry to case closure.

This is a role ideal for someone looking to apply their skillset in an administrative-based role.

Location: Grantham

Salary: £24,500 per annum (FTE) rising to £24,650 per annum (FTE)

Annual Leave:25 days per annum plus bank holidays, increasing by one day per year of service (up to a maximum of five additional days) plus three days off between Christmas and New Year

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.