Technical Support Officer

Brackenberry Limited; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Brackenberry Limited, on behalf of a Local Authority in Central Bedfordshire, seeks a Technical Support Officer for a 12-month contract to manage housing grants including DFGs. You will assess eligibility, process applications, prepare financial documents and coordinate with Technical Officers, contractors and stakeholders to ensure timely payments.

You will provide customer service, handle sensitive cases, interpret Housing Assistance Policy and ensure compliance with funding limits while

Responsibilities

• Manage a caseload of housing grants, acting as the first contact for customers and keeping residents informed of application progress.
• Process Disabled Facilities Grants (DFG), discretionary grants and other housing assistance applications in accordance with relevant policies and procedures.
• Assess financial eligibility through means testing and review supporting financial documentation.
• Interpret and apply the Housing Assistance Policy, ensuring grant applications comply with approval processes and funding limits.
• Provide an efficient and professional customer service, handling enquiries and sensitive cases involving vulnerable residents.
• Liaise with Technical Officers, contractors, surveyors and Occupational Therapists to coordinate housing adaptations and improvement works.
• An understanding of Disabled Facilities Grants, discretionary grants and housing assistance policies.
• Knowledge of financial assessment, means testing and grant payment procedures.
• A basic understanding of domestic property construction, repairs and housing adaptations
• Experience in housing grants administration, housing adaptations, private sector housing or a related administrative role.
• Understanding of grant applications, financial eligibility assessments and funding approval processes.

Job description

We are working closely alongside a Local Authority in Central Bedfordshire to assist with the appointment of a Technical Support Officer, on a 12-month contract, highly likely to be extended at clients discretion. The Technical Support Officer will be responsible for managing a caseload of housing grants, including Disabled Facilities Grants (DFG) and other housing assistance grants. The role involves providing customer service, assessing financial eligibility, processing grant applications, preparing financial documentation and coordinating with Technical Officers, contractors and other stakeholders to ensure applications and payments are processed efficiently.

Responsibilities

• Manage a caseload of housing grants, acting as the first point of contact for customers and keeping residents informed of application progress.
• Process Disabled Facilities Grants (DFG), discretionary grants and other housing assistance applications in accordance with relevant policies and procedures.
• Assess financial eligibility through means testing and review supporting financial documentation.
• Interpret and apply the Housing Assistance Policy, ensuring grant applications comply with approval processes and funding limits.
• Provide an efficient and professional customer service, handling enquiries and sensitive cases involving vulnerable residents.
• Liaise with Technical Officers, contractors, surveyors and Occupational Therapists to coordinate housing adaptations and improvement works.
• An understanding of Disabled Facilities Grants, discretionary grants and housing assistance policies.
• Knowledge of financial assessment, means testing and grant payment procedures.
• A basic understanding of domestic property construction, repairs and housing adaptations
• Experience in housing grants administration, housing adaptations, private sector housing or a related administrative role.
• Understanding of grant applications, financial eligibility assessments and funding approval processes.