OR120272 – Technical Support Officer – Housing

Carrington Blake Recruitment; Shefford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Housing Grants Administrator to provide customer-focused administration and support for housing grants, handling a caseload from enquiry to completion.

You will liaise with customers, Technical Officers and contractors, ensure applications progress smoothly, verify financial information, and maintain accurate records while meeting tight deadlines.

Qualifications

• Experience in customer service, housing administration, grants administration or similar role.
• Experience managing a caseload or high-volume workload.
• Strong written and verbal communication skills.
• Good IT and general administrative skills.

Responsibilities

• Act as first point of contact for customers regarding housing grants.
• Manage and progress a caseload of grant applications.
• Keep customers updated on the progress of their applications.
• Liaise with Technical Officers, contractors and other teams.
• Check documentation for completeness and accuracy.
• Prepare financial documents and monitor grant expenditure.
• Handle sensitive customer enquiries professionally.
• Prioritise workload and meet deadlines.

Skills

Customer service

Communication skills

Caseload management

Administrative skills

Financial awareness

Attention to detail

Independent working

Job description

Work Pattern: 5 days Mon - Fri, 7.4 hours a day, 37 hours per week

PAYE Pay Rate: £17.96 per hour

Main Purpose of the Role
To provide customer-focused administration and support for housing grants, managing a caseload from initial enquiry through to completion. The role involves liaising with customers, Technical Officers and contractors, ensuring applications are progressed efficiently and financial information is accurate.

Typical Day Overview

• Acting as the first point of contact for customers regarding housing grants.
• Managing and progressing a caseload of grant applications.
• Keeping customers updated on the progress of their applications.
• Liaising with Technical Officers, contractors and other relevant teams.
• Checking documentation and ensuring information is complete and accurate.
• Preparing financial documents and monitoring grant expenditure.
• Handling sensitive customer enquiries professionally.
• Managing a busy workload and prioritising competing deadlines.

Key Skills & Responsibilities

• Strong customer service and communication skills.
• Experience managing a busy caseload/workload.
• Good administrative and organisational skills.
• Ability to deal with sensitive or confidential customer matters.
• Experience liaising with contractors, technical teams and customers.
• Good financial awareness and ability to prepare financial documentation.
• Ability to monitor and progress applications through to completion.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Knowledge of Housing Grants legislation is desirable.
• Knowledge of the benefits/welfare system is desirable.

Essential Requirements / Qualifications

• Previous experience in customer service, housing administration, grants administration or a similar role.
• Experience managing a caseload or high-volume workload.
• Strong written and verbal communication skills.
• Good IT and general administrative skills.
• Ability to handle financial information accurately.