Technical Support Officer

Brackenberry; Bedford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Brackenberry Limited is seeking a Technical Support Officer on a 12-month contract to manage housing grants, including DFGs, and provide customer service across the grants process. The role includes assessing eligibility, preparing financial documentation and coordinating with Technical Officers and contractors to ensure timely processing of applications and payments.

Candidates should understand grant policies, be able to perform means testing, and have experience in housing grants

Qualifications

• An understanding of Disabled Facilities Grants, discretionary grants and housing assistance policies.
• Knowledge of financial assessment, means testing and grant payment procedures.
• A basic understanding of domestic property construction, repairs and housing adaptations.
• Experience in housing grants administration, housing adaptations, private sector housing or a related administrative role.
• Understanding of grant applications, financial eligibility assessments and funding approval processes.

Responsibilities

• Manage a caseload of housing grants, acting as the first point of contact for customers and keeping residents informed of application progress.
• Process Disabled Facilities Grants (DFG), discretionary grants and other housing assistance applications in accordance with relevant policies and procedures.
• Assess financial eligibility through means testing and review supporting financial documentation.
• Interpret and apply the Housing Assistance Policy, ensuring grant applications comply with approval processes and funding limits.
• Provide an efficient and professional customer service, handling enquiries and sensitive cases involving vulnerable residents.
• Liaise with Technical Officers, contractors, surveyors and Occupational Therapists to coordinate housing adaptations and improvement works.

Skills

Grants administration

Financial assessment

Housing adaptations

Grant applications

Job description

We are working closely alongside a Local Authority in Central Bedfordshire to assist with the appointment of a Technical Support Officer, on a 12-month contract, highly likely to be extended at clients discretion.

Rate of Pay

£17.46 - £22.88 per hour

Summary:

The Technical Support Officer will be responsible for managing a caseload of housing grants, including Disabled Facilities Grants (DFG) and other housing assistance grants. The role involves providing customer service, assessing financial eligibility, processing grant applications, preparing financial documentation and coordinating with Technical Officers, contractors and other stakeholders to ensure applications and payments are processed efficiently.

Responsibilities:

• Manage a caseload of housing grants, acting as the first point of contact for customers and keeping residents informed of application progress.
• Process Disabled Facilities Grants (DFG), discretionary grants and other housing assistance applications in accordance with relevant policies and procedures.
• Assess financial eligibility through means testing and review supporting financial documentation.
• Interpret and apply the Housing Assistance Policy, ensuring grant applications comply with approval processes and funding limits.
• Provide an efficient and professional customer service, handling enquiries and sensitive cases involving vulnerable residents.
• Liaise with Technical Officers, contractors, surveyors and Occupational Therapists to coordinate housing adaptations and improvement works.

Essentials

• An understanding of Disabled Facilities Grants, discretionary grants and housing assistance policies.
• Knowledge of financial assessment, means testing and grant payment procedures.
• A basic understanding of domestic property construction, repairs and housing adaptations
• Experience in housing grants administration, housing adaptations, private sector housing or a related administrative role.
• Understanding of grant applications, financial eligibility assessments and funding approval processes.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer:

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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