Housing Grants Support Specialist

Civic Recruitment Limited; Shefford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is sourcing a Technical Support Officer for a one-year contract with a Local Authority in the Private Sector Housing Team. You will manage housing grant applications and provide customer support, coordinating with Technical Officers and Contractors to ensure smooth service delivery.

The role emphasizes handling enquiries, maintaining records, and preparing grant paperwork. A strong admin background and knowledge of housing legislation are essential for success.

Qualifications

• Strong customer service experience in a busy environment.
• Proven administrative capabilities across multiple cases.
• Experience handling sensitive customer enquiries with discretion.
• Excellent organisational and communication skills.
• Ability to prepare financial or budget-related documents.
• Good IT skills, particularly Microsoft Office.
• Accurate record-keeping and data management.
• Experience liaising with multiple stakeholders and service providers.
• Knowledge of Housing Grants legislation.
• Knowledge of welfare benefits systems.
• Experience in Housing Services or Local Government.
• Experience administering grants or financial assistance schemes.
• Experience with Disabled Facilities Grants (DFG) or Private Sector Housing desirable.

Responsibilities

• Act as the first point of contact for customers.
• Manage enquiries relating to housing grants and services.
• Administer and monitor a caseload of grant applications.
• Keep customers informed of application progress.
• Liaise with Technical Officers, Contractors and internal departments.
• Process sensitive customer enquiries professionally and accurately.
• Prepare financial documentation and grant-related paperwork.
• Maintain accurate records and case management systems.
• Support the efficient delivery of Private Sector Housing services.
• Manage competing priorities and high workloads effectively.
• Provide excellent customer service at all times.

Skills

Customer service

Administrative

Multi-tasking

Organisation

Communication

Sensitive enquiries

Record keeping

Stakeholder liaison

Budget documentation

Housing legislation

Welfare benefits

Tools

Microsoft Office

Job description

Civic Recruitment Limited is sourcing a Technical Support Officer for a one-year contract with a Local Authority in the Private Sector Housing Team. You will manage housing grant applications and provide customer support, coordinating with Technical Officers and Contractors to ensure smooth service delivery.

The role emphasizes handling enquiries, maintaining records, and preparing grant paperwork. A strong admin background and knowledge of housing legislation are essential for success.