Technical Support Officer

Civic Recruitment Limited; Shefford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Civic Recruitment Limited is sourcing a Technical Support Officer for a one-year contract with a Local Authority in the Private Sector Housing Team. You will manage housing grant applications and provide customer support, coordinating with Technical Officers and Contractors to ensure smooth service delivery.

The role emphasizes handling enquiries, maintaining records, and preparing grant paperwork. A strong admin background and knowledge of housing legislation are essential for success.

Qualifications

• Strong customer service experience in a busy environment.
• Proven administrative capabilities across multiple cases.
• Experience handling sensitive customer enquiries with discretion.
• Excellent organisational and communication skills.
• Ability to prepare financial or budget-related documents.
• Good IT skills, particularly Microsoft Office.
• Accurate record-keeping and data management.
• Experience liaising with multiple stakeholders and service providers.
• Knowledge of Housing Grants legislation.
• Knowledge of welfare benefits systems.
• Experience in Housing Services or Local Government.
• Experience administering grants or financial assistance schemes.
• Experience with Disabled Facilities Grants (DFG) or Private Sector Housing desirable.

Responsibilities

• Act as the first point of contact for customers.
• Manage enquiries relating to housing grants and services.
• Administer and monitor a caseload of grant applications.
• Keep customers informed of application progress.
• Liaise with Technical Officers, Contractors and internal departments.
• Process sensitive customer enquiries professionally and accurately.
• Prepare financial documentation and grant-related paperwork.
• Maintain accurate records and case management systems.
• Support the efficient delivery of Private Sector Housing services.
• Manage competing priorities and high workloads effectively.
• Provide excellent customer service at all times.

Skills

Customer service

Administrative

Multi-tasking

Organisation

Communication

Sensitive enquiries

Record keeping

Stakeholder liaison

Budget documentation

Housing legislation

Welfare benefits

Tools

Microsoft Office

Job description

Shefford, United Kingdom

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

1 year Contract with a Local Authority

Job Purpose

As a Technical Support Officer , you will provide administrative and customer support within the Private Sector Housing Team, managing housing grant applications, supporting customers throughout the process, and liaising with Technical Officers and Contractors to ensure effective service delivery.

Key Duties/Accountabilities

• Act as the first point of contact for customers.
• Manage enquiries relating to housing grants and housing services.
• Administer and monitor a caseload of grant applications.
• Keep customers informed of application progress.
• Liaise with Technical Officers, Contractors and internal departments.
• Process sensitive customer enquiries professionally and accurately.
• Prepare financial documentation and grant-related paperwork.
• Maintain accurate records and case management systems.
• Support the efficient delivery of Private Sector Housing services.
• Manage competing priorities and high workloads effectively.
• Provide excellent customer service at all times.

Essential Experience Required

• Strong customer service and administrative experience.
• Experience managing a busy workload and multiple cases.
• Experience dealing with sensitive customer enquiries.
• Strong organisational and communication skills.
• Experience preparing financial or budget-related documentation.
• Good IT skills including Microsoft Office applications.
• Ability to work accurately and maintain records.
• Experience liaising with multiple stakeholders and service providers.
• Knowledge of Housing Grants legislation.
• Knowledge of welfare benefits systems.
• Experience within Housing Services or Local Government.
• Experience administering grants or financial assistance schemes.
• Experience within Disabled Facilities Grants (DFG) or Private Sector Housing desirable.

Additional Information to Note

• Working Pattern: Monday to Friday.
• We work on bi-weekly payment schedule.