Technical Support Officer

Essential Employment; Bedford; On-site; GBP 20,000 - 29,000; Full time

Job summary

Essential Employment is recruiting a Technical Support Officer for a Bedford-based temporary role. The position pays £17.96 per hour PAYE, with duties including handling grant applications from enquiry to completion and serving as the first point of contact for residents accessing housing service provisions.

The successful candidate will work closely with Technical Officers and Contractors, managing a varied workload, ensuring progress is communicated, and preparing accurate financial

Qualifications

• Knowledge of Housing Grants legislation and welfare benefits system.
• Experience in handling a caseload of grant applications from enquiry to completion.
• Strong communication and organisational abilities.

Responsibilities

• Manage a busy caseload of grant applications from enquiry to completion.
• Provide high-quality customer service as first point of contact for residents.
• Liaise between residents, Technical Officers and Contractors; track progress and maintain records.
• Prepare financial documentation with accuracy and attention to detail.

Skills

Housing Grants legislation

Welfare benefits system

Customer service

Communication

Organisational skills

Financial awareness

Financial documentation

Job description

Technical Support Officer needed in Bedford

This is a temporary role and the rate is £17.96ph PAYE

The reference number is: OR120272

The successful candidate will possess a basic knowledge of Housing Grants legislation and the welfare benefits system, with the ability to provide high-quality customer service as the first point of contact for residents accessing the service.

They will be experienced in managing a busy and varied workload, handling a caseload of grant applications from initial enquiry through to completion, while ensuring customers are kept informed of progress throughout. Working closely with Technical Officers and Contractors, the successful candidate will demonstrate strong communication and organisational skills, acting as a key liaison between all parties. In addition, they will have good financial awareness and experience preparing financial documentation, ensuring accuracy and attention to detail in all aspects of grant administration.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.