Technical Support Officer

Colbern Limited; Shefford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Colbern Limited is seeking an experienced Technical Support Officer – Housing to join our clients' housing services team. You will handle housing grants, financial assessments, case management and resident communications with care and accuracy.

The role requires strong organisational skills, attention to detail, and the ability to liaise with contractors, surveyors and other professionals while complying with policies and procurement procedures.

Qualifications

• Experience with Housing Grants and financial assessment.
• Ability to manage multiple cases and meet deadlines.
• Excellent verbal and written communication with residents.
• Knowledge of local authority housing systems and procurement processes.

Responsibilities

• Maintain accurate electronic case records and case files.
• Liaise with contractors, surveyors and occupational therapists.
• Prepare and process application forms, approvals and invoices.
• Explain grant-related information clearly to residents and stakeholders.

Skills

Housing Grants

Case Management

Customer Service

Property Knowledge

Organisational Skills

Job description

Our client is looking for an experienced Technical Support Officer – Housing

5 days mon-fri, 7.4 hours a day

This is one of a number of roles we are recruiting for

Essential Skills

• 1. Housing Grants and Financial Assessment
  • Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.
  • Ability to interpret and apply the Housing Assistance Policy.
  • Experience of means testing and assessing financial eligibility.
  • Understanding of grant approval processes and funding limits.
  • Knowledge of payment procedures and financial records management.
• 2. Case Management and Administration
  • Experience maintaining accurate electronic case records.
  • Ability to manage multiple cases simultaneously and meet deadlines.
  • Strong attention to detail when processing:
    • Application forms
    • Approval documentation
    • Invoices and payment requests
    • Supporting evidence
  • Competent use of case management systems, databases and Microsoft Office applications.
• 3. Customer Service and Communication
  • Excellent verbal communication skills.
  • Ability to explain technical and grant-related information clearly to residents.
  • Professional telephone manner.
  • Strong written communication skills for:
    • Letters
    • Emails
    • Case updates
    • Decision notifications
  • Ability to communicate sensitively with vulnerable residents.
• 4. Technical and Property Knowledge
  • Basic understanding of domestic property construction and repairs.
  • Awareness of asbestos procedures and asbestos-related works orders.
  • Understanding of adaptations and improvement works within residential properties.
  • Ability to liaise with contractors, surveyors and occupational therapists.
• 5. Organisational Skills
  • Good workload management.
  • Ability to prioritise competing demands.
  • Accurate record keeping and document management.
  • Ability to follow procedures and maintain audit trails for grant funding.

Desirable Skills

• Experience working within a local authority housing service.
• Knowledge of Disabled Facilities Grant legislation.
• Experience of housing adaptation works.
• Knowledge of procurement and contractor payment processes.
• Understanding of safeguarding and data protection requirements.
• Familiarity with Northgate, Civica, Academy or other local authority housing systems.

Likely Experience Profile

• Disabled Facilities Grants administration.
• Housing adaptations services.
• Private sector housing.
• Housing assistance grants.
• Local authority technical or housing support roles.
• Property maintenance administration.

Colbern Limited along with our clients are an equal opportunities employer