Technical Support Officer

ESSENTIAL EMPLOYMENT LTD; Bedford; On-site; GBP 20,000 - 29,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Technical Support Officer in Bedford on a temporary basis. The role involves managing grant applications from initial enquiry to completion, serving as the first contact for residents and providing high-quality customer service, with close coordination with Technical Officers and Contractors.

The successful candidate will have knowledge of Housing Grants legislation and welfare benefits, strong communication and organisational skills, and the ability to

Qualifications

• Basic knowledge of Housing Grants legislation and welfare benefits system.
• Experience handling grant applications from enquiry through to completion.
• Good financial awareness and experience preparing financial documentation.

Responsibilities

• Serve as first point of contact for residents accessing the service.
• Manage a busy caseload of grant applications from enquiry to completion.
• Liaise with Technical Officers and Contractors to coordinate activity and progress.

Skills

Customer service

Communication

Organisation

Financial awareness

Job description

Technical Support Officer needed in Bedford

This is a temporary role and the rate is £17.96ph PAYE

The reference number is: OR120272

The successful candidate will possess a basic knowledge of Housing Grants legislation and the welfare benefits system, with the ability to provide high-quality customer service as the first point of contact for residents accessing the service.

They will be experienced in managing a busy and varied workload, handling a caseload of grant applications from initial enquiry through to completion, while ensuring customers are kept informed of progress throughout. Working closely with Technical Officers and Contractors, the successful candidate will demonstrate strong communication and organisational skills, acting as a key liaison between all parties. In addition, they will have good financial awareness and experience preparing financial documentation, ensuring accuracy and attention to detail in all aspects of grant administration.

All our roles may be subject to pre-employment checks including references so please be prepared.