Housing Professional

Colbern Limited; Campton; Sur place; GBP 20 000 - 29 000; Plein temps

Résumé du poste

Colbern Limited is recruiting a Technical Support Officer - Housing for the Chicksands area. This contract role offers £17.96 per hour and a 7.4-hour day over five days (Monday to Friday).

The post focuses on housing grants administration, financial assessment, and delivery of grant-related support to residents. The role requires strong communication, meticulous record keeping, and the ability to interpret the Housing Assistance Policy while liaising with contractors and other professionals to

Qualifications

• Experience in housing grants administration and financial assessment.
• Ability to interpret and apply the Housing Assistance Policy.
• Experience of means testing and assessing financial eligibility.
• Understanding of grant approval processes and funding limits.
• Knowledge of payment procedures and financial records management.
• Case management and administration with accurate electronic records.

Connaissances

Housing grants administration

Financial assessment

Policy interpretation

Means testing

Grant processes

Record management

Customer service

Written/verbal communication

Liaising with contractors

Workload management

Outils

Case management systems

Databases

Microsoft Office

Description du poste

Technical Support Officer - Housing

Chicksands

Contract

£17.96 per hour

5 days mon-fri, 7.4 hours a day

Our client is looking for an experienced Technical Support Officer - Housing

Essential Skills

• Housing Grants and Financial Assessment
• Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.
• Ability to interpret and apply the Housing Assistance Policy.
• Experience of means testing and assessing financial eligibility.
• Understanding of grant approval processes and funding limits.
• Knowledge of payment procedures and financial records management.
• Case Management and Administration
• Experience maintaining accurate electronic case records.
• Ability to manage multiple cases simultaneously and meet deadlines.
• Strong attention to detail when processing:
• Application forms
• Approval documentation
• Invoices and payment requests
• Supporting evidence
• Competent use of case management systems, databases and Microsoft Office applications.
• Customer Service and Communication
• Excellent verbal communication skills.
• Ability to explain technical and grant-related information clearly to residents.
• Professional telephone manner.
• Strong written communication skills for:
• Letters
• Emails
• Case updates
• Decision notifications
• Ability to communicate sensitively with vulnerable residents.
• Technical and Property Knowledge
• Basic understanding of domestic property construction and repairs.
• Awareness of asbestos procedures and asbestos-related works orders.
• Understanding of adaptations and improvement works within residential properties.
• Ability to liaise with contractors, surveyors and occupational therapists.
• Organisational Skills
• Good workload management.
• Ability to prioritise competing demands.
• Accurate record keeping and document management.
• Ability to follow procedures and maintain audit trails for grant funding.

Desirable Skills

• Experience working within a local authority housing service.
• Knowledge of Disabled Facilities Grant legislation.
• Experience of housing adaptation works.
• Knowledge of procurement and contractor payment processes.
• Understanding of safeguarding and data protection requirements.
• Familiarity with Northgate, Civica, Academy or other local authority housing systems.

Likely Experience Profile

• Disabled Facilities Grants administration.
• Housing adaptations services.
• Private sector housing.
• Housing assistance grants.
• Local authority technical or housing support roles.
• Property maintenance administration.

Colbern Limited along with our clients are an equal opportunities employer