Technical Support Leader

Daniel Owen Ltd; West Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Job summary

Daniel Owen Ltd in Wakefield is seeking a Technical Support Leader to provide hands-on IT support across a commercial building. The role focuses on resolving technical issues, supporting users and keeping day-to-day systems running smoothly.

You will manage a 10-person 24/7 helpdesk, communicate clearly to non-technical users and coordinate priorities across locations, ensuring a professional, responsive service.

Qualifications

• Experience in IT, technical support or service desk environments.
• Experience managing a small team of helpdesk operators.
• Strong ability to troubleshoot common IT issues.
• Excellent communication and customer-service skills.
• Organised, proactive, able to manage competing priorities.
• Ability to explain technical information to non-technical users.
• Flexible approach to different experience and sector backgrounds.

Responsibilities

• Provide day-to-day technical and IT support across the site.
• Manage a team of 10 on a 24/7 Helpdesk.
• Act as a key point of contact for technical queries and issues.
• Troubleshoot hardware, software and connectivity problems.
• Escalate complex issues to the appropriate team or provider.
• Support users and provide clear guidance when required.
• Maintain records of issues, actions and outcomes.
• Coordinate technical support priorities across locations.
• Ensure a professional and responsive service is provided.

Skills

IT Experience

Team Leadership

Troubleshooting

Customer Service

Prioritisation

Clear Communication

Flexible Background

Job description

Technical Support Leader

Location: Wakefield
Salary: Up to £30,000 per annum
Hours: Monday to Friday, 37.5 hours per week

We are recruiting for a Technical Support Leader to provide hands-on IT support across a commercial building in Wakefield.

This is a varied role suited to someone with a good understanding of IT who enjoys resolving technical issues, supporting users and helping to ensure day-to-day systems and equipment run smoothly. The employer is primarily looking for someone with relevant IT experience and a proactive approach.

Facilities Management experience would be beneficial but is not required.

Key responsibilities

• Providing day-to-day technical and IT support across both hospital sites
• Management of a team of 10 on a 24/7 Helpdesk
• Acting as a key point of contact for technical queries and issues
• Troubleshooting basic hardware, software and connectivity problems
• Escalating more complex issues to the appropriate team or provider
• Supporting users and providing clear guidance when required
• Maintaining accurate records of issues, actions and outcomes
• Helping to coordinate technical support priorities across both locations
• Ensuring a professional and responsive service is provided

What we're looking for

• Previous experience within IT, technical support, service desk or a similar role
• Experience managing a small team of helpdesk operators
• Confident troubleshooting common IT issues
• Strong communication and customer-service skills
• Organised, proactive and comfortable managing competing priorities
• Able to communicate technical information clearly to non-technical users
• A flexible approach to experience and sector background

What's on offer

• Salary of up to £30,000 per annum
• Monday-to-Friday working hours
• 37.5-hour working week
• Opportunity to take ownership of day-to-day technical support