Technical Support

Wilson Alarm Systems Limited; Leicester; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Free onsite or nearby parking

Training and development opportunities

Friendly and supportive team environment

Hybrid working available

Job summary

Wilson Alarm Systems Limited in Leicester is seeking an experienced Technical Support professional to join their Service team. This role involves providing technical support to both customers and engineers, fault diagnosis, and managing remedial works.

The ideal candidate will have prior experience as a field-based engineer, strong knowledge in intruder alarms and related security systems. The position offers a competitive salary and options for hybrid working.

Qualifications

• Previous experience as a field-based engineer.
• Strong hands-on knowledge of intruder alarms, access control, CCTV, emergency lighting, and fire systems.
• Excellent fault-finding and problem-solving skills.

Responsibilities

• Support Extra Works Growth by identifying remedial opportunities.
• Manage remedial works end to end, including quotations and parts ordering.
• Review false alarm notifications and recommend appropriate actions.

Skills

Fault-finding skills

Problem-solving skills

Knowledge of intruder alarms

Knowledge of CCTV systems

Knowledge of fire systems

Job description

We are looking for an experienced Technical Support professional to join our team in Leicester. Find out more below and apply today.

Department: Service
Job Type: Permanent
Location: Leicester, LE2 8HP
Hours: Monday to Friday, 8:45am - 4:45pm
Salary: Competitive, dependent on experience
Hybrid working available

About The Role

We are looking for an experienced Technical Support professional to join our Service team.

This role would suit someone who has previously worked as a field-based engineer within the fire and security industry, particularly with strong intruder alarm experience, and is looking to move into a technical support role.

Working closely with the Service Manager, ChiefEngineerand Installation Manager, you will support both customers and engineers with technical queries, fault diagnosis, remedial works and service delivery.

Key Responsibilities

Support Extra Works Growth by identifying remedial opportunities, following up quotations and helping convert work into revenue.

Manage remedial works end to end, from quotation and parts ordering through to engineer scheduling and invoicing.

Review false alarm notifications, contact customers about risks and recommend appropriate call-outs or remedial works.

Support key accounts with maintenance bookings, renewals, technical queries and client meetings where required.

Coordinate materials efficiently, ensuring parts are ordered promptly and collected from convenient locations to reduce unnecessary travel.

Provide technical support to engineers and customers, including fault diagnosis, problem resolution and complex technical queries.

Work closely with the Service Manager and Chief Engineer, providing cover and support when needed.

Help improve service quality, training, customer experience and day-to-day team efficiency through ad hoc projects and continuous improvement.

About You

We are looking for someone who has:

• Previous experience as a field-based engineer
• Strong hands-on knowledge of intruder alarms, access control, CCTV, emergency lighting and fire systems
• Excellent fault-finding and problem-solving skills
• A proactive, team-focused approach
• Commercial awareness and the ability to identify remedial works or additional service opportunities

What We Offer

• Competitive salary, dependent on experience
• Free onsite or nearby parking
• Training and development opportunities
• Friendly and supportive team environment
• Hybrid working available