Technical Support Specialist

Charterhouse Recruitment; York and North Yorkshire; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £27,000 + £1,000 profit annual

1-2 days work from home

25 days holiday

Pension Scheme

Dental and healthplan

Job summary

Charterhouse Recruitment (Yorkshire) Ltd is seeking a technically minded Support Specialist to join our team in the United Kingdom. You will handle first-line technical support for customers and staff, troubleshoot issues, and contribute to the knowledge base and training initiatives.

The role includes a weekend-friendly on-call rota and a collaborative environment. We offer a salary of £27,000 with a £1,000 annual profit bonus, 25 days holiday, a pension plan, and a health/dental package.

Qualifications

• Broad technical understanding and comfort troubleshooting hardware/software issues.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication with customers and colleagues.
• Experience in a technical support or IT helpdesk role is preferred but not essential.

Responsibilities

• Provide first-line technical support to customers and internal users.
• Troubleshoot and resolve technical issues efficiently and effectively.
• Assist sales and operations with technical guidance to meet customer expectations.
• Participate in out-of-hours support rota, including weekends.
• Deliver training sessions on new equipment, products, and updates.
• Develop and maintain technical support documents for internal and external use.
• Provide first-line IS Helpdesk support.
• Assist with equipment checking, despatch, returns, and related tasks.
• Log all customer interactions and technical queries for accurate records.

Skills

Technical aptitude

Problem solving

Communication

Customer service

Job description

Technical Support Specialist

Overview

Are you a tech-savvy professional with a passion for problem-solving and delivering exceptional customer service? We are seeking a Technical Support Specialist to join this dynamic team. In this role, you will be the go-to expert for resolving technical queries, supporting our network infrastructure, and ensuring seamless operations for both internal and external stakeholders. If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity for you!

Benefits

• Salary £27,000 + £1,000 profit annual bonus
• Full-time hours with 1-2 days work from home.
• A collaborative and supportive work environment.
• 25 days holiday
• Pension Scheme
• Dental and healthplan

Responsibilities

• Providing first-line technical support to customers and internal employees.
• Troubleshooting and resolving technical issues efficiently and effectively.
• Supporting sales and operations teams with technical advice to meet customer expectations.
• Participating in the out-of-hours support rota, including weekends.
• Delivering training sessions on new equipment, products, and updates.
• Developing technical support documents for internal and external use.
• Providing first-line IS Helpdesk support.
• Assisting with equipment checking, despatch, returns, and related tasks.
• Logging all customer interactions and technical queries for accurate record-keeping.

Qualifications

• A strong technical aptitude and a passion for technology.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal abilities.
• Experience in a technical support or IT helpdesk role (preferred but not essential).
• A proactive and customer-focused mindset.
• The ability to work collaboratively in a team-oriented environment.
• Flexibility to participate in an out-of-hours support rota.
• Driver with own transport due to very infrequent trips to the data centre in Wakefield

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

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