IT Support Technician

Birchwell Digital; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Birchwell Associates is seeking an IT Support Technician to join a Manchester-based team. You will provide first and second-line support across devices, Microsoft 365, and business systems, ensuring smooth daily operations.

You will troubleshoot Windows, Active Directory/Entra ID, networking and printing issues while maintaining clear ticket notes and documentation. A structured, user-focused communicator is essential.

Qualifications

• Commercial experience in IT support, service desk or technical support role.
• Good knowledge of Windows, Microsoft 365 and common desktop applications.
• Experience with Active Directory, Entra ID or user-account administration.
• Strong hardware, software and network troubleshooting skills.
• A helpful communication style and confidence supporting users with different technical abilities.
• A structured approach to prioritising tickets, documenting work and escalating issues.

Responsibilities

• Provide first and second-line support through tickets, phone, email and face-to-face contact.
• Set up, maintain and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, user accounts, permissions and identity services.
• Assist with onboarding, offboarding, software installation and access requests.
• Troubleshoot connectivity, printing, VPN, network and core application issues.
• Maintain clear ticket notes, technical documentation and asset information.

Skills

Windows knowledge

Microsoft 365

Communication

Ticketing & support

Networking basics

Tools

Active Directory/Entra ID

VPN

Job description

Role overview

• Location Manchester
• Salary £28,000 - £35,000
• Type Permanent
• Sector IT Support
• Reference BW-ITS-001

The opportunity

Birchwell Associates is supporting an established business in the search for an IT Support Technician. This role will suit someone who enjoys solving practical technical problems and delivering a helpful, professional service to users across the organisation.

You will provide first and second-line support, maintain devices and user accounts and assist with Microsoft 365, networking and wider business-system issues.

What you will be doing

• Provide first and second-line support through tickets, phone, email and face-to-face contact.
• Set up, maintain and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, user accounts, permissions and identity services.
• Assist with onboarding, offboarding, software installation and access requests.
• Troubleshoot connectivity, printing, VPN, network and core application issues.
• Maintain clear ticket notes, technical documentation and asset information.

What we are looking for

• Commercial experience in an IT support, service desk or technical support role.
• Good knowledge of Windows, Microsoft 365 and common desktop applications.
• Experience with Active Directory, Entra ID or user-account administration.
• Strong hardware, software and network troubleshooting skills.
• A helpful communication style and confidence supporting users with different technical abilities.
• A structured approach to prioritising tickets, documenting work and escalating issues.

What is on offer

• Salary between £28,000 and £35,000, depending on experience.
• A Manchester-based position within a supportive technical team.
• Varied work across user support, Microsoft 365, devices and business systems.
• Exposure to infrastructure, networking and cloud technologies.
• Training and progression toward infrastructure, cloud or more senior support responsibilities.