Support Technician

Rise Technical Recruitment Ltd; Leeds; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

Birthday off

Training provided

Career progression

Job summary

Rise Technical Recruitment Ltd in Leeds is seeking a Support Technician to join a growing hardware and software support team. You will answer inbound calls and live chats, own Zendesk tickets, and provide remote hardware/software troubleshooting while receiving bespoke training and progression opportunities.

This permanent on-site role offers a salary of £29,000 to £30,000 plus private healthcare, birthday off, and development reviews.

Qualifications

• Technically minded with hardware & software troubleshooting abilities.
• Customer-facing, friendly communicator who takes ownership of issues.
• Willingness to learn, develop and progress in a technical support career.

Responsibilities

• Answer incoming customer calls and live chats.
• Provide remote troubleshooting across hardware and software.
• Contribute to support documentation and knowledge base content.
• On-site, Monday to Friday, 7:30am - 4:00pm.

Skills

Troubleshooting hardware

Troubleshooting software

Customer communication

Ownership of issues

Tools

Zendesk

Job description

Support Technician

£29,000 - £30,000 + Training + Progression + Development Reviews + Private Healthcare + Birthday Off

Gildersome, Leeds (Commutable from: Leeds, Bradford, Wakefield, Huddersfield, Dewsbury, Morley, Pudsey, Halifax)

Are you a Support Technician or Helpdesk Technician from a Hardware and Software background looking to join a growing business where you will be properly trained and given opportunities to progress? Do you enjoy speaking to customers and taking real ownership of problems through to resolution, rather than simply raising tickets?

This is a permanent, on-site position within a friendly Support Team who are the first point of contact for a large customer base. You will receive bespoke training on the company's products, development reviews and career conversations to help you build long-term technical capability.

This company manufacture, supply, install and commission a range of technical solutions into commercial facilities such as schools, shops, and hospitals. They have been established for over 15 years and grown to have a strong workforce of over 100 staff. Due to continued growth of their UK team, they are now looking to add additional Support Technicians.

In this role you will answer inbound calls and live chats, manage and own Zendesk tickets, provide remote hardware/software troubleshooting, guide customers through solutions and training material, and contribute to support documentation and the knowledge base.

This role would suit a customer-focused Support Technician with strong troubleshooting ability, looking for a stable role with structured development, training and long-term progression.

The Role

• Answer incoming customer calls and live chats
• Provide remote troubleshooting support across hardware and software
• Contribute to support documentation and knowledge base content
• Monday to Friday, 7:30am - 4:00pm (on-site)

The Person

• Technically minded with hardware & software troubleshooting skills
• Customer-facing, friendly communicator who takes ownership of issues
• Looking to learn, develop and progress in a technical support career

Reference Number: BBBH281378

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.