Technical Support Lead – Daytime 37.5h/wk (Wakefield)

Daniel Owen Ltd; West Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Job summary

Daniel Owen Ltd in Wakefield is seeking a Technical Support Leader to provide hands-on IT support across a commercial building. The role focuses on resolving technical issues, supporting users and keeping day-to-day systems running smoothly.

You will manage a 10-person 24/7 helpdesk, communicate clearly to non-technical users and coordinate priorities across locations, ensuring a professional, responsive service.

Qualifications

• Experience in IT, technical support or service desk environments.
• Experience managing a small team of helpdesk operators.
• Strong ability to troubleshoot common IT issues.
• Excellent communication and customer-service skills.
• Organised, proactive, able to manage competing priorities.
• Ability to explain technical information to non-technical users.
• Flexible approach to different experience and sector backgrounds.

Responsibilities

• Provide day-to-day technical and IT support across the site.
• Manage a team of 10 on a 24/7 Helpdesk.
• Act as a key point of contact for technical queries and issues.
• Troubleshoot hardware, software and connectivity problems.
• Escalate complex issues to the appropriate team or provider.
• Support users and provide clear guidance when required.
• Maintain records of issues, actions and outcomes.
• Coordinate technical support priorities across locations.
• Ensure a professional and responsive service is provided.

Skills

IT Experience

Team Leadership

Troubleshooting

Customer Service

Prioritisation

Clear Communication

Flexible Background

Job description

Daniel Owen Ltd in Wakefield is seeking a Technical Support Leader to provide hands-on IT support across a commercial building. The role focuses on resolving technical issues, supporting users and keeping day-to-day systems running smoothly.

You will manage a 10-person 24/7 helpdesk, communicate clearly to non-technical users and coordinate priorities across locations, ensuring a professional, responsive service.