Technical Support Lead / Technical Support Team Leader

Rise Technical Recruitment; Leeds; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Career progression

Leadership role

Customer-focused team

On-site parking

Job summary

Rise Technical Recruitment Ltd in Leeds is seeking a Technical Support Lead to head a customer-facing support function and act as the technical point of contact for the team. The role offers leadership responsibility and a path for career progression within a growing technology business.

You will lead a team, handle escalations, and drive improvements in service delivery, with on-site work in Leeds and a focus on customer service excellence.

Qualifications

• Experience leading or managing a Technical Support team
• Background supporting hardware and software in a customer-facing environment
• Confident communicator with a calm, logical approach to problem solving

Responsibilities

• Lead and manage a team of Technical Support professionals
• Handle customer escalations, ensuring concerns are resolved quickly and professionally
• Drive continuous improvement by spotting trends, raising issues and improving ways of working
• On-site in Leeds, Monday to Friday

Skills

Team leadership

Technical support (hardware & software

Customer-facing communication

Job description

Technical Support Lead / Technical Support Team Leader

£35,000 - £40,000 + Career Progression + Leadership Role + Customer-Focused Team + On-Site Parking

Leeds (Commutable from: Leeds, Bradford, Wakefield, Huddersfield, Dewsbury, Morley, Pudsey, Halifax)

Are you a Technical Support Lead, Support Team Leader or Service Desk Team Leader from a hardware and software background, looking for a role where you can take real ownership of a customer-facing support function and be recognised as the technical point of contact for the team?

This is a brilliant opportunity to join a growing, market-leading technology business trusted by thousands of organisations, where you will play a key part in shaping how support is delivered and driving a consistently high standard of service across the team.

This company manufacture, supply, install and commission a range of technical solutions into commercial facilities such as schools, shops, and hospitals. They are well established and have grown to have a strong workforce of over 100 staff. As a result of continued success and growth, they are now looking to add a Team Lead to strengthen the support function and support the ongoing development of the team.

This role would suit a Technical Support Team Leader or senior support professional with people management experience, looking to take ownership, lead from the front and progress your career in a business that values customer service and team performance.

The Role:

• Lead and manage a team of Technical Support professionals
• Handle customer escalations, ensuring concerns are resolved quickly and professionally
• Drive continuous improvement by spotting trends, raising issues and improving ways of working
• Monday to Friday, on-site in Leeds

The Person:

• Proven experience leading or managing a Technical Support team
• Background supporting both hardware and software in a customer-facing environment
• Confident communicator with a calm, logical approach to problem solving

Reference Number: BBBH282031

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.