Technical Support Engineer — Security & Networking Expert

Genetec; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading security solutions provider in London is seeking a Technical Support Engineer to deliver exceptional client services across the EMEA region. You will tackle customer technical issues, engage in problem-solving, and write technical documents. Ideal candidates should hold a degree in Computer Science, possess strong analytical skills, and be fluent in English. A supportive work environment encourages continual development and diversity.

Benefits

Training and support for professional growth

Diversity and inclusion initiatives

Welcoming work environment

Qualifications

• Degree in Computer Science or related field.
• Ability to analyze and troubleshoot technical issues.
• Strong communication skills to foster collaboration.

Responsibilities

• Respond to and resolve customer technical issues.
• Perform on-site technical services as needed.
• Write technical documents on recurring incidents.

Skills

Technical Support experience

Problem-solving

Customer relationship management

Collaboration

Adaptability

Fluent English

Education

Degree in Computer Science or equivalent experience

Tools

Windows operating systems

Network equipment configuration

CCTV systems

Microsoft SQL Server

Job description

A leading security solutions provider in London is seeking a Technical Support Engineer to deliver exceptional client services across the EMEA region. You will tackle customer technical issues, engage in problem-solving, and write technical documents. Ideal candidates should hold a degree in Computer Science, possess strong analytical skills, and be fluent in English. A supportive work environment encourages continual development and diversity.