Technical Support Engineer

Complete Security Recruitment; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Complete Security Recruitment is seeking a hands-on IT security/solutions support specialist in Manchester. The role involves preconfiguring security and IT systems, FAT testing in our Manchester facility, and providing commissioning support for the services team on customer migrations.

You will also deliver remote technical assistance to field engineers, assist with system upgrades, and maintain comprehensive documentation for assets and processes.

Qualifications

• Experience with IP networking, switches, firewalls, routers and VPNs.
• IT support or helpdesk experience.
• Experience patching systems and performing remote access support.
• Active certifications in security/networking areas are desirable.

Responsibilities

• Preconfigure and prebuild security/IT systems before shipment to customer sites, including networks, servers, workstations and IoT devices.
• FAT testing of systems and solutions in the Manchester facility.
• Commissioning support for the professional services team, designing migration methodology and migrating data into new systems.
• Provide remote technical support via service desk, phone and out-of-hours for field-based teams.
• Support platform/system/security upgrades on customer/hosted/maintained systems.
• Maintain and create documentation for systems and processes.

Skills

IP Networking

IT Support

Patching/Upgrades

Remote access support

Tools

SQL/Database technologies

Job description

Key Objectives of the Role

• Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
• Provide responsive, hands on support for our field-based engineers, systems and customers
• Commissioning support for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.

We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.

In this role, you’ll:

• Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
• FAT testing of systems and solutions in our Manchester facility.
• Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
• Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
• Support platform / system / security upgrades on customer / hosted / maintained systems.
• Maintain / Create documentation for systems and processes.

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

Essential

• Good understanding of IP Networking, switches, firewalls, routers and VPNs.
• IT Support / helpdesk experience
• Experience of Patching, System upgrades, Remote access support
• Strong communication and a self-driven approach

Desirable

• Experience with FAT testing
• Familiarity with SQL / Database technologies
• Experience integrating platforms and systems
• Active certifications in relevant Security / IT / Networking areas

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Holds a full UK driving licence and has access to own transport