Technical Support Engineer

CIA 2000 Ltd; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

CIA 2000 Ltd is seeking a full-time Technical Support Engineer in Greater Manchester. The role focuses on providing technical support, troubleshooting system issues, and ensuring optimal system performance.

The ideal candidate will have proficiency in technical support, strong analytical skills, and experience in customer service. This position offers the chance to work on advanced security systems in a collaborative, on-site environment.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address system issues.
• Strong Analytical Skills to diagnose and resolve complex problems.
• Experience in Customer Support to provide excellent client interactions.

Responsibilities

• Provide prompt and effective technical support to clients.
• Resolve system-related issues through troubleshooting.
• Conduct detailed diagnostics to ensure systems run efficiently.

Skills

Technical Support and Troubleshooting

Analytical Skills

Customer Support

Organizational Skills

Multitasking Skills

Education

Relevant certifications in technical systems or electronics

Tools

Security and fire systems

Job description

Company Description

CIA 2000 Ltd is a leading provider of integrated security and fire solutions, specializing in the installation, service, and maintenance of a wide range of systems. Based in Greater Manchester, the company offers services such as risk assessments, solution design, installation, and system maintenance for cutting-edge electronic security systems, including CCTV, access control, and intruder alarms. Additionally, CIA 2000 Ltd delivers life safety systems like fire detection and alarms, emergency lighting, and nurse call solutions. Certified by SSAIB and holding accreditations such as CHAS and Safe Contractor, the company is known for its exceptional preventative maintenance and support services.

Role Description

This is a full-time, on-site Technical Support Engineer role located in Greater Manchester. The role involves providing prompt and effective technical support to clients, resolving system-related issues through troubleshooting and problem-solving, conducting detailed diagnostics, and ensuring systems are running at optimal efficiency. The successful candidate will also assist in customer service activities, ensuring client satisfaction and maintaining positive relationships.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address system and technical issues efficiently
• Strong Analytical Skills to diagnose and resolve complex system problems
• Experience in Customer Support and Customer Service to provide excellent client interactions and maintain relationships
• Ability to work collaboratively in an on-site team environment
• Strong organizational and multitasking skills
• Relevant certifications in technical systems or electronics are a plus
• Proven experience in security or fire systems support is advantageous