IT Solutions Engineer — On-Site Tech Support

Emplyfy; Esher; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced Technical Support Specialist in Esher to join an international high-tech MSP. The role blends customer interaction, technical troubleshooting, and on-site work at client locations.

You will manage incidents, perform installations and maintenance, and ensure SLA compliance while liaising with external providers as needed. A strong customer focus and proactive problem-solving are essential.

Qualifications

• Minimum of 5 years' experience in a similar IT position.
• Proven knowledge of Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Microsoft Intune, RMM solutions and telephone platforms.
• Network infrastructure, routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Windows Server 2016/2019/2022 with Group Policy and security policies.
• Azure administration and implementation.
• Windows 10/11 and Mac environments; imaging and deployment.
• Strong customer-facing skills and excellent written/verbal communication.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues, install and maintain systems.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed throughout the support process and SLA.
• Identify issues requiring escalation and notify Management.
• Review workload and priorities to meet objectives.
• Monitor systems to ensure standards are met.
• Record activity and maintain documentation for unresolved work.
• Handle urgent incidents remotely and on client premises.

Skills

Technical troubleshooting

Customer facing

Documentation

Communication

Tools

Microsoft 365

Microsoft Intune

RMM solutions

Azure

Windows Server

Job description

Emplyfy is seeking an experienced Technical Support Specialist in Esher to join an international high-tech MSP. The role blends customer interaction, technical troubleshooting, and on-site work at client locations.

You will manage incidents, perform installations and maintenance, and ensure SLA compliance while liaising with external providers as needed. A strong customer focus and proactive problem-solving are essential.