Customer-Facing IT Support & Infrastructure Engineer

Emplyfy; Buckler's Park; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Competitive salary £30k-£40k

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT engineer for a hands-on role within an international MSP. You will resolve technical issues, support IT environments remotely and on customer premises, and act as the trusted point of contact for customers.

The ideal candidate has at least 5 years' experience and practical knowledge of Cyber Essentials, GDPR security standards, Microsoft 365, Intune, RMM tools, networks, Windows servers and operating systems.

Qualifications

• Minimum 5 years in an IT engineering role.
• Practical knowledge of Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365 services, including Email, SharePoint, Teams and OneDrive.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve issues, perform installations and maintenance.
• Manage incidents and requests through the Service Desk system and ensure SLAs are met.
• Escalate complex issues to Management when appropriate.
• Organise daily workloads and prioritise urgent tasks.
• Monitor customer environments to ensure reliability and business alignment.

Skills

Customer-facing communication

Microsoft 365

Microsoft Intune

RMM tools

Windows Server administration

Network basics

Tools

Intune

RMM software

DNS/DHCP knowledge

Job description

Emplyfy in the United Kingdom is seeking an experienced IT engineer for a hands-on role within an international MSP. You will resolve technical issues, support IT environments remotely and on customer premises, and act as the trusted point of contact for customers.

The ideal candidate has at least 5 years' experience and practical knowledge of Cyber Essentials, GDPR security standards, Microsoft 365, Intune, RMM tools, networks, Windows servers and operating systems.