Onsite IT Systems Engineer — Customer-Focused Tech

Emplyfy; Ascot; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer in Ascot to join a high-tech IT services provider. The role covers technical support, infrastructure, system maintenance and hands-on work at client premises, with ownership of issues from diagnosis to resolution.

You will work across Windows Server environments (2016/2019/2022), Microsoft 365, Azure, Intune and network infrastructure, ensuring security standards (Cyber Essentials, GDPR) are implemented and documented.

Qualifications

• 5+ years in a relevant IT role.
• Knowledge of Cyber Essentials and GDPR security standards, including implementation/configuration.
• Experience with Microsoft 365 apps and cloud services (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, Remote Monitoring and Management platforms and telecom systems.

Responsibilities

• Serve as a technical contact for customers and provide effective IT solutions.
• Attend customer premises for fault diagnosis, repairs and scheduled maintenance.
• Manage support cases and service requests using the Service Desk platform.
• Keep customers informed throughout the support process and adhere to SLAs.
• Escalate significant incidents requiring Management intervention.
• Monitor the condition and performance of client environments and ensure business requirements are met.
• Carry out installation, configuration, testing, maintenance and repair of hardware and software.

Skills

Customer service

Troubleshooting

Teamwork

Tools

Windows Server 2016/2019/2022

Microsoft 365

Azure

Intune

RMM platforms

Networking (DHCP/DNS/TCP-IP)

Job description

Emplyfy is seeking an experienced Technical Systems Engineer in Ascot to join a high-tech IT services provider. The role covers technical support, infrastructure, system maintenance and hands-on work at client premises, with ownership of issues from diagnosis to resolution.

You will work across Windows Server environments (2016/2019/2022), Microsoft 365, Azure, Intune and network infrastructure, ensuring security standards (Cyber Essentials, GDPR) are implemented and documented.