Technical Support Engineer, Network Health (Hybrid UK)

InPost Ltd.; Hemel Hempstead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Hemel Hempstead is seeking a Technical Support Engineer to troubleshoot issues with Automated Parcel Machines. In this role, you'll provide remote technical support, analyze machine logs, and collaborate with teams in the UK and Poland. Ideal candidates will have a relevant degree and some experience in technical support. The position offers hybrid work options and comprehensive benefits including enhanced leave and health coverage.

Benefits

Enhanced Annual Leave – 26 Days Plus Option to Buy Additional Days

Vitality Health Care

Work from Anywhere – 4 Weeks per year

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Qualifications

• Graduate in a relevant field with some technical support experience.
• Understanding of electrical and mechanical engineering.
• Proficient in Microsoft Office suite, particularly Excel.

Responsibilities

• Troubleshoot and resolve issues related to software and hardware.
• Provide remote technical support to field service teams.
• Analyze machine logs for underlying issues.

Skills

Problem-solving

Customer service

Communication skills

SQL

Microsoft Excel

Analytical skills

Education

Relevant degree

Tools

Grafana

Zabbix

Kibana

Microsoft Word

Microsoft PowerPoint

Job description

A leading logistics company in Hemel Hempstead is seeking a Technical Support Engineer to troubleshoot issues with Automated Parcel Machines. In this role, you'll provide remote technical support, analyze machine logs, and collaborate with teams in the UK and Poland. Ideal candidates will have a relevant degree and some experience in technical support. The position offers hybrid work options and comprehensive benefits including enhanced leave and health coverage.