Technical Support Engineer / IT Support Technician

AWD online; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology services company in the United Kingdom is looking for a Technical Support Engineer. This role involves providing 1st line support and troubleshooting on various IT issues, ensuring compliance with security standards and improving workforce efficiency. The ideal candidate will have a strong background in IT support with a passion for delivering high-quality service. The company offers a luxurious office environment and excellent benefits including healthcare and a pension plan.

Benefits

Luxurious office environment

Secure car parking spaces

29 days holidays per year

Healthcare and Dental Schemes

Company pension plan

Life Assurance

Qualifications

• Strong troubleshooting skills covering hardware, software, networks, operating systems.
• Experience in a highly regulated environment.
• Ability to engage with stakeholders at all levels.

Responsibilities

• Provide 1st line support, assistance, and problem solving for stakeholders.
• Collaborate to maintain ICT services compliant with security standards.
• Proactively detect and report patterns of issues in the infrastructure.

Skills

IT Helpdesk experience

Networking troubleshooting (TCP / IP, DNS, DHCP, VPN, Ethernet, WiFi)

Microsoft Windows 10 / 11

Good communication – both written and verbal

Flexible and ability to prioritise workload

Tools

Microsoft Office suite

Windows Server 2019 & Active Directory Domain Services

Job description

JOB OVERVIEW

We a new job opportunity available for a Technical Support Engineer / IT Support Technicianwho has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure.

Working as a Technical Support Engineer / IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase.

The company is technology-driven and as the Technical Support Engineer / IT Support Technician you will be fundamental in supporting and delivering IT solutions aligned with business need. The company operate within ISO2701 and Information Security is of utmost importance to their business, clients and customers.

The provision of ICT Services is key to the company’s goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity and security.

The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a ‘right first time’ approach and attitude.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Technical Support Engineer / IT Support Technician include :

• Provide 1st line support, assistance, and problem solving for stakeholders
• Provide troubleshooting, monitoring and maintenance of the ICT systems
• Collaborate to maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
• Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting
• Ensure that the workforce has effective and efficient IT support to maximise productivity
• Provide 1st line support on issues including :
• Hardware issues
• Networking issues
• OS issues
• Software issues
• OS and Software configuration
• OS and software maintenance
• Antivirus management
• Patch and upgrade management (with specific reference to WSUS)
• Proactively detect and report patterns of issues in the infrastructure
• Advise on software updates / upgrades, new software products to improve workforce efficiency and productivity
• Advise and report on any configuration issues
• Advise on and complete automated checks to improve the detection and correction of issues

CANDIDATE REQUIREMENTS

• Microsoft Windows 10 / 11
• Microsoft Office suite
• IT Helpdesk experience
• Networking and related troubleshooting (TCP / IP, DNS, DHCP, VPN, Ethernet, WiFi)
• Software installation and maintenance
• IT Hardware maintenance and support
• Antivirus management
• Cyber Security Awareness
• Good communication – both written and verbal
• Flexible and ability to prioritise workload according to challenging deadlines
• Ability to work well under pressure in a highly regulated environment
• Ability to engage with stakeholders at all levels
• A consistent professional approach to all tasks
• Must live within a 40 minute commute to Knowsley, Merseyside

DESIRABLE SKILLS

• Windows Server 2019 & Active Directory Domain Services
• Linux Operating Systems (RedHat / Debian based distributions)
• Virtualisation (Hyper-V)
• Open-Source technologies

BENEFITS

• Luxurious office environment for this office-based role
• Secure car parking spaces available
• 29 days holidays per year including 8 bank holidays increasing with tenure
• Healthcare and Dental Schemes
• Company pension plan
• Life Assurance
• Salary Sacrifice Electric Cars and Cycle2work schemes