Technical Support Engineer - Industrial Placement (12-months)

Verkada; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in London seeks a Technical Support Engineer for an Industrial Placement. This is a hands-on role where you will tackle real-world technical challenges alongside full-time engineers. Applicants should be pursuing a relevant degree and possess strong problem-solving and communication skills. This position offers the chance to gain valuable experience in a dynamic tech environment.

Benefits

Kitchen filled with drinks and snacks

Daily food allowance at the office

Qualifications

• University students seeking a Sandwich year/Industrial Placement.
• Coursework focusing on computer networking, Linux, and coding.
• Ability to communicate complex technical matters.

Responsibilities

• Solve complex network, hardware, and software issues.
• Provide customers with best practices for system design.
• Communicate technical concepts clearly to customers.
• Take charge of customer issues ensuring resolution.
• Collaborate with Engineering and Product teams.

Skills

Problem-solving skills

Communication skills

Team collaboration

Attention to detail

Education

Bachelor’s or Master's degree in a related technical discipline

Tools

Networking

Linux

Python

Job description

Technical Support Engineer - Industrial Placement (12-months)

London

Who We Are

Designed with simplicity in mind, Verkada's six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 33,500 organizations, including 96 companies in the Fortune 500, across 93 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016 with more than $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About The Role

Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design.

This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.

What You'll Do

• Troubleshoot and Innovate:Solve complex network, hardware, and software issues for the Verkada platform
• Be an Expert:Provide customers with best practices for system design and integration
• Communicate with Impact:Clearly explain technical concepts to customers both verbally and in writing
• Own the Problem:Take charge of customer issues from start to finish, ensuring a successful resolution
• Team Up:Collaborate with our Engineering and Product teams to test new products and identify bugs
• Share Knowledge:Create content for our Knowledge Base to help others
• Hands-on Projects:Get involved with lab testing and various team projects

What You Bring

• University students seeking a Sandwich year/ Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
• Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
• Must be willing and able to work onsite five days per week.

Our benefits and perks programs include, but are not limited to:

• Kitchen filled with drinks and snacks & daily food allowance at the office

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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