Technical Support Engineer: Customer-Focused Tech Pro

Clearly Jobs Ltd.; Thame; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension contributions

Death in service cover

Cycle to work

Job summary

Clearly Jobs Ltd. is seeking a Technical Support Engineer in Thame, Oxfordshire to provide first line telephone and remote support across software solutions, with ongoing training to build technical expertise.

You will log and manage support cases in the CRM, investigate issues, and communicate clearly with customers while collaborating with technical and sales teams to deliver excellent service. Training is provided.

Qualifications

• IT-related education or prior technical support experience.
• Strong interest in software and IT systems.
• Good knowledge of Microsoft Office.
• Clear written and verbal communication.
• Strong organisational and time-management skills.
• Ability to work independently and in a team.
• Confidence presenting solutions to customers.
• CAD software or sectors experience advantageous.
• Knowledge of social media and digital marketing beneficial.

Responsibilities

• Provide first line telephone and remote support to customers.
• Log and update support cases in the CRM system.
• Investigate technical issues and escalate unresolved cases as needed.
• Keep customers informed with clear and professional communication.
• Collaborate with technical and sales colleagues to deliver excellent service.
• Create technical content such as blogs and videos on common topics.
• Deliver software demonstrations and assist with presales activities.
• Maintain relevant software certifications and knowledge.

Skills

IT support

Microsoft Office

Communication

Time management

Teamwork

Presentation skills

CRM familiarity

Customer service

Education

IT related education

Tools

CAD software

CRM systems

Job description

Clearly Jobs Ltd. is seeking a Technical Support Engineer in Thame, Oxfordshire to provide first line telephone and remote support across software solutions, with ongoing training to build technical expertise.

You will log and manage support cases in the CRM, investigate issues, and communicate clearly with customers while collaborating with technical and sales teams to deliver excellent service. Training is provided.