Technical Support Engineer

Clearly Jobs Ltd.; Thame; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension contributions

Death in service cover

Cycle to work

Job summary

Clearly Jobs Ltd. is seeking a Technical Support Engineer in Thame, Oxfordshire to provide first line telephone and remote support across software solutions, with ongoing training to build technical expertise.

You will log and manage support cases in the CRM, investigate issues, and communicate clearly with customers while collaborating with technical and sales teams to deliver excellent service. Training is provided.

Qualifications

• IT-related education or prior technical support experience.
• Strong interest in software and IT systems.
• Good knowledge of Microsoft Office.
• Clear written and verbal communication.
• Strong organisational and time-management skills.
• Ability to work independently and in a team.
• Confidence presenting solutions to customers.
• CAD software or sectors experience advantageous.
• Knowledge of social media and digital marketing beneficial.

Responsibilities

• Provide first line telephone and remote support to customers.
• Log and update support cases in the CRM system.
• Investigate technical issues and escalate unresolved cases as needed.
• Keep customers informed with clear and professional communication.
• Collaborate with technical and sales colleagues to deliver excellent service.
• Create technical content such as blogs and videos on common topics.
• Deliver software demonstrations and assist with presales activities.
• Maintain relevant software certifications and knowledge.

Skills

IT support

Microsoft Office

Communication

Time management

Teamwork

Presentation skills

CRM familiarity

Customer service

Education

IT related education

Tools

CAD software

CRM systems

Job description

Our client a technology business is looking for a Technical Support Engineer to join its growing team. This Technical Support Engineer role offers the opportunity to provide first line support across a range of software solutions while developing technical expertise through ongoing training. The successful Technical Support Engineer will work closely with customers, delivering a high standard of service and helping to resolve a wide variety of technical issues.

Based in Thame, Oxfordshire.

Duties:

• Provide first line telephone and remote technical support to customers.
• Log, manage and update support cases accurately within the CRM system.
• Investigate technical issues and escalat unresolved cases when required.
• Keep customers informed with clear and professional communication throughout the support process.
• Work closely with technical and sales colleagues to deliver excellent customer service.
• Create technical content such as blogs and videos on common support topics.
• Deliver software demonstrations and assist with technical presale activities when needed.
• Maintain relevant software certifications and technical knowledge.

Experience:

• IT related education, training or previous technical support experience.
• Strong interest in software, technology and IT systems.
• Good working knowledge of Microsoft Office applications.
• Clear written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Confidence presenting solutions and ideas to customers.
• Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous.
• Knowledge of social media and digital marketing would be beneficial.

This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme. If you are a customer focused Technical Support Engineer with a passion for technology.