Technical Support Engineer

Proactive Appointments; Remote; GBP 30,000 - 45,000; Full time

Job summary

A staffing agency in the UK is looking for an experienced Technical Support Engineer to provide remote support in both French and English. The ideal candidate will have at least 3 years of customer service experience and 2 years in technical support. Responsibilities include troubleshooting complex software issues and providing excellent customer service. The position offers a competitive salary and a comprehensive benefits package, including remote working, medical insurance, and more.

Benefits

Annual leave

Pension scheme

Private medical insurance

Life insurance

Quarterly meet-ups

Qualifications

• Minimum 3 years of experience in a customer service role.
• Minimum 2 years of experience in technical support or related field.
• Proficient in Microsoft Office programs.

Responsibilities

• Provide 2nd line support to customers via telephone, email, and portal.
• Assist with complex software products and troubleshooting.
• Coordinate multiple tasks while meeting deadlines.

Skills

Customer service experience

Technical support experience

Fluent in French

Fluent in English

Technical troubleshooting

Interpersonal skills

Microsoft Office proficiency

Job description

Technical Support Engineer - Remote - French Speaking

Our client is urgently looking for an experienced Technical Support Engineer to join their team on a permanent basis.

Please note, you must be able to speak the French language to a fluent standard (adequate for business communication). The role is fully remote.

You will provide 2nd line support to customers via telephone, email and the business' portal.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, remote working, private medical insurance, life insurance and quarterly meet‑ups.

Technical Support Engineer - Key Skills:

• Minimum 3 years of experience in a customer service role.
• Minimum 2 years of experience in technical support, help desk, or related field working directly with customers.
• Experience of learning and supporting complex software products preferred.
• Fluent in French and English (Written and Verbal Communication)
• Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third‑party systems.
• Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers.
• Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
• A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).

Technical Support Engineer - Remote - French Speaking

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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