Technical Support Assistant

Barker Ross; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector client is seeking a Technical Support Assistant to join their Environmental Services Team in Sunderland. This role involves providing critical support in contract administration, maintaining excellent customer service, and ensuring compliance with health and safety regulations. Responsibilities include liaising with staff and customers, processing payments, and maintaining electronic systems. Previous experience in servicing maintenance contracts is desirable. This position offers an hourly rate of £13.69 and is expected to last until March 2026.

Qualifications

• Previous experience in servicing Maintenance Contracts is desirable.
• Ability to liaise with technical staff, suppliers, and customers.
• Experience in contract administration and updating IT systems.

Responsibilities

• Provide support in contract administration and maintenance.
• Develop and maintain effective working relationships with internal and external partners.
• Assist in dealing with queries from clients and Council members.
• Monitor and update electronic systems for service compliance.
• Process payments and check invoices for accuracy.

Skills

Excellent customer service

Knowledge of IT systems

Ability to handle complaints

Experience with procurement processes

Tools

SAP

GIS mapping systems

Job description

My Public Sector client based in Sunderland requires a Technical Support Assistant to work within their Environmental Services Team. The role is due to run through to the end of March 2026, and the hourly rate is 13.69 per hour.

The main purpose of the role is to provide support in contract administration, co‑ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems. In addition, the role will require the candidate to provide excellent customer care, liaising directly with technical staff, suppliers, sub‑contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis.

Key responsibilities will include:

1. Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others.
2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.
3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.
4. Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.
5. Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.
6. Have the ability to create SAP works/purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.
7. Take receipt of deliveries ensuring the requisitioner is informed of the delivery.
8. Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.
9. Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.
10. Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible. Assisting with service compliance with all statutory requirements, for example the Operator’s License.
11. Take action to ensure senior managers are informed immediately of any issues that may disrupt service delivery.
12. Actively promote continuous improvement to raise standards and inform good practice.

Previous experience of working in an environment where you are servicing Maintenance Contracts would be desirable.

Please apply in the first instance to (url removed)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.