Technical Support Analyst — Remote & Proactive Helpdesk

One Big Circle Ltd; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Work-related training courses

Complimentary snacks and refreshments

Access to Bike to Work Scheme

Job summary

A technology solutions company in Bristol is seeking an entry-level analyst to provide technical support and excellent customer service. The ideal candidate will possess strong communication skills, a proactive attitude, and an interest in technology. Responsibilities include troubleshooting, operating a ticketing system, and assisting customers with our product. Benefits include training courses and bike schemes.

Qualifications

• A collaborative approach to working.
• Confident user of technology.
• Familiarity with or enthusiasm for rail.
• Previous experience within a service desk or technical support role.

Responsibilities

• Provide a high level of customer service to our client base.
• Learn our application and service to provide technical support.
• Carry out technical troubleshooting of devices via VPN.
• Operate our ticketing system for incident management.
• Assist customers in achieving product goals.

Skills

Strong communication skills

Experience accessing and configuring devices remotely

Proactive customer service

Keen interest in information technology

Familiarity with MS Office/Google GSuite

Job description

A technology solutions company in Bristol is seeking an entry-level analyst to provide technical support and excellent customer service. The ideal candidate will possess strong communication skills, a proactive attitude, and an interest in technology. Responsibilities include troubleshooting, operating a ticketing system, and assisting customers with our product. Benefits include training courses and bike schemes.