Remote Junior Tech Support Engineer
Synthesia
14 days+
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Benefits offered by this job
Job summary
An innovative software company in the UK is seeking a Junior Technical Support Specialist to provide first-line technical support to enterprise customers. The role involves troubleshooting platform issues and documenting solutions. Ideal candidates will have a passion for technology, strong communication skills, and at least one year of technical support experience. This full-time position offers a competitive salary, remote work options, and a dynamic work culture.
Qualifications
- 1+ year experience in a technical support, helpdesk, or customer-facing technical role.
- Strong interest in technology, software troubleshooting, and customer success.
- Excellent organisational and problem-solving skills with attention to detail.
Responsibilities
- Provide first-line technical support to enterprise customers via live chat.
- Gather and document all relevant information for reported issues.
- Reproduce reported issues in internal environments to support investigations.
Skills
Technical support experience
Strong communication skills
Organisational skills
Problem-solving skills
Eager to learn
Team player
Education
Relevant education or 1+ year experience in a technical role
Tools
Ticketing systems (Intercom, Jira, Salesforce)
Job description
An innovative software company in the UK is seeking a Junior Technical Support Specialist to provide first-line technical support to enterprise customers. The role involves troubleshooting platform issues and documenting solutions. Ideal candidates will have a passion for technology, strong communication skills, and at least one year of technical support experience. This full-time position offers a competitive salary, remote work options, and a dynamic work culture.
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