Remote Junior Tech Support Engineer

Synthesia; England; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + stock options

Paid parental leave

25 days of annual leave + public holidays + paid sick leave

Fun culture with regular socials

Generous referral scheme

Brand new computer + monitor

Job summary

An innovative software company in the UK is seeking a Junior Technical Support Specialist to provide first-line technical support to enterprise customers. The role involves troubleshooting platform issues and documenting solutions. Ideal candidates will have a passion for technology, strong communication skills, and at least one year of technical support experience. This full-time position offers a competitive salary, remote work options, and a dynamic work culture.

Qualifications

• 1+ year experience in a technical support, helpdesk, or customer-facing technical role.
• Strong interest in technology, software troubleshooting, and customer success.
• Excellent organisational and problem-solving skills with attention to detail.

Responsibilities

• Provide first-line technical support to enterprise customers via live chat.
• Gather and document all relevant information for reported issues.
• Reproduce reported issues in internal environments to support investigations.

Skills

Technical support experience

Strong communication skills

Organisational skills

Problem-solving skills

Eager to learn

Team player

Education

Relevant education or 1+ year experience in a technical role

Tools

Ticketing systems (Intercom, Jira, Salesforce)

Job description

An innovative software company in the UK is seeking a Junior Technical Support Specialist to provide first-line technical support to enterprise customers. The role involves troubleshooting platform issues and documenting solutions. Ideal candidates will have a passion for technology, strong communication skills, and at least one year of technical support experience. This full-time position offers a competitive salary, remote work options, and a dynamic work culture.