On-Site Tech Helpdesk Associate – Entry Level

Stratospherec Limited; Guildford; On-site; GBP 25,200 - 30,800; Full time

Job summary

A leading technology firm in Guildford is seeking a bright and ambitious individual for a full-time Customer Service / Technical Support role. You will answer helpdesk queries, investigate issues, and manage customer accounts while working on-site. This entry-level position offers a great opportunity for those with a customer service background or a keen interest in IT to join a growing team in a dynamic environment, with a pay range of up to £28k per annum.

Qualifications

• Experience in customer service or a strong interest in IT.
• Ability to communicate effectively with customers.
• Familiarity with helpdesk ticketing systems is a plus.

Responsibilities

• Answer helpdesk phone line & ticketing system.
• Investigate and resolve customer issues.
• Log bugs for the development team.
• Perform basic account management tasks.

Skills

Customer service experience

Problem-solving skills

Ability to investigate issues

Basic IT knowledge

Job description

A leading technology firm in Guildford is seeking a bright and ambitious individual for a full-time Customer Service / Technical Support role. You will answer helpdesk queries, investigate issues, and manage customer accounts while working on-site. This entry-level position offers a great opportunity for those with a customer service background or a keen interest in IT to join a growing team in a dynamic environment, with a pay range of up to £28k per annum.