Support Analyst: Case Management & IT Support

Civica; City Of London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 Days Annual Leave

Up to 3 extra days off for volunteering

5% employer match for pension contributions

Private Medical Insurance

Bounty Bonus for employee referrals

Job summary

A leading software provider in the UK is seeking a Support Analyst to assist with technical issues related to their software products for local government and public services. The ideal candidate should possess strong customer service skills and the ability to diagnose and resolve technical problems. This full-time role offers competitive benefits and the opportunity for personal growth in a fulfilling work environment.

Qualifications

• Excellent customer service skills and ability to deal with customer questions.
• Experience of working within a direct end user facing environment.
• Ability to work as part of a team.

Responsibilities

• Diagnoses incidents and problems according to agreed procedures.
• Configures software where applicable.
• Provides first-line support, ensuring that customer issues are clearly understood.

Skills

Customer service skills

Motivated and prepared to learn

Calm under pressure

Excellent communication skills

Time management skills

Organization skills

Tools

APIs

SQL

REST services

XML

Power BI

Azure

AWS

Job description

A leading software provider in the UK is seeking a Support Analyst to assist with technical issues related to their software products for local government and public services. The ideal candidate should possess strong customer service skills and the ability to diagnose and resolve technical problems. This full-time role offers competitive benefits and the opportunity for personal growth in a fulfilling work environment.