Entry-Level Technical Support Engineer

The Access Group; Abthorpe; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days of holiday

Matched pension scheme

Charity day

Job summary

A leading software company in the UK is seeking an Associate Technical Support Engineer to provide first-line technical support to customers. This role requires strong analytical and problem-solving skills, with an eagerness to learn and adapt. Responsibilities include troubleshooting software issues, maintaining customer relations, and handling hardware tasks. The company offers a competitive salary and a blend of office and remote work opportunities.

Qualifications

• Enthusiastic about starting a career in tech.
• Committed to delivering exceptional service.
• Ability to develop understanding of software and hardware.

Responsibilities

• Provide first-line technical support to customers.
• Log and resolve customer queries in a system.
• Troubleshoot technical issues and assist with software functionality.
• Handle hardware tasks and maintain shipping records.

Skills

Analytical and problem-solving skills

Strong communication skills

Ability to adapt

Motivated individual

Job description

A leading software company in the UK is seeking an Associate Technical Support Engineer to provide first-line technical support to customers. This role requires strong analytical and problem-solving skills, with an eagerness to learn and adapt. Responsibilities include troubleshooting software issues, maintaining customer relations, and handling hardware tasks. The company offers a competitive salary and a blend of office and remote work opportunities.