Help Desk Analyst: Client Support & Tech Troubleshooter

Trace Solutions Ltd; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading PropTech company in Greater London seeks a Helpdesk Support Analyst. This role involves providing product support and enhancing customer relations for various property management solutions. Ideal candidates should have solid knowledge of property management, strong analytical skills, and be proficient in Microsoft Office. The position demands excellent communication and teamwork to meet clients' needs and ensure timely response to requests. Candidates are expected to accurately record helpdesk interactions and contribute to continuous quality improvement efforts.

Qualifications

• Acceptable level of property management and accounting knowledge.
• Understanding of TRAMPS, BlueBox, 06ix, and mojo applications.
• Basic technical knowledge to discuss relevant issues.

Responsibilities

• Provide clients with application support for TRAMPS, BlueBox, o6ix, and mojo.
• Record incoming Helpdesk calls accurately.
• Conform to established standards and implement quality improvements.

Skills

Property management knowledge

Customer needs understanding

Analytical skills

Problem-solving skills

Planning and scheduling

Communication skills

Teamwork

Microsoft Office proficiency

Tools

Microsoft SQL Server

Job description

A leading PropTech company in Greater London seeks a Helpdesk Support Analyst. This role involves providing product support and enhancing customer relations for various property management solutions. Ideal candidates should have solid knowledge of property management, strong analytical skills, and be proficient in Microsoft Office. The position demands excellent communication and teamwork to meet clients' needs and ensure timely response to requests. Candidates are expected to accurately record helpdesk interactions and contribute to continuous quality improvement efforts.