Aspiring IT Support Analyst | Hands-On Helpdesk & Growth

Digital Waffle; Devizes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual company bonus

Company pension

Critical illness cover

Life assurance

25 days holiday

Free parking

Job summary

A growing tech firm in the United Kingdom is seeking a proactive Junior Helpdesk Analyst. This role offers a chance to support and optimize business infrastructure while gaining hands-on experience across multiple platforms. Responsibilities include providing first and second line support, managing service desk tickets, and administering users within a Microsoft environment. Ideal for candidates with at least 12 months in IT support and a methodical approach to problem-solving. Competitive benefits including an annual bonus and 25 days holiday.

Qualifications

• Minimum 12 months’ experience in an IT support environment.
• Strong written and verbal communication skills.
• Well-organised with a methodical approach to problem-solving.

Responsibilities

• Act as the first point of contact for technical support.
• Provide 1st and 2nd line support, resolving issues.
• Monitor system performance and implement improvements.

Skills

Windows 11 knowledge

Microsoft Office expertise

Active Directory experience

Network troubleshooting

Email security platforms experience

SQL basic queries

PBX telephone systems management

Tools

Microsoft 365

Windows Server 2016/2019

Azure

Job description

A growing tech firm in the United Kingdom is seeking a proactive Junior Helpdesk Analyst. This role offers a chance to support and optimize business infrastructure while gaining hands-on experience across multiple platforms. Responsibilities include providing first and second line support, managing service desk tickets, and administering users within a Microsoft environment. Ideal for candidates with at least 12 months in IT support and a methodical approach to problem-solving. Competitive benefits including an annual bonus and 25 days holiday.