Technical Support Advisor — Multi-Channel Troubleshooter

Blue Arrow; Bargate; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

28 days holiday entitlement

On-site canteen facilities

Free on-site parking

Dedicated Blue Arrow consultant

Job summary

Blue Arrow is recruiting for a Technical Customer Support Advisor to join a leading organisation in Belper. This on-site, 39.5-hour per week role offers training and long-term prospects after a temporary six-month contract.

The successful candidate will handle inquiries across multiple channels, diagnose and resolve issues, and ensure a high-quality customer experience from start to finish. You will work with connected products and services, explain technical information clearly, and collaborate

Qualifications

• Excellent communication and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• Confidence using multiple computer systems and databases
• The ability to remain professional in a fast-paced environment
• A positive attitude and willingness to learn
• Excellent customer service skills

Responsibilities

• Provide technical support and guidance to end users on products and services
• Diagnose and troubleshoot customer-reported issues
• Support customers with connected products, applications, online services, and connectivity issues
• Explain technical information in a clear and customer-friendly way
• Escalate complex technical issues where required
• Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems
• Book engineer visits when necessary
• Maintain accurate customer records and case notes
• Take ownership of complaints through to resolution
• Meet service, quality, and customer satisfaction targets
• Work collaboratively with operational, field service, and technical teams
• Deliver an excellent customer experience on every interaction

Job description

Blue Arrow is recruiting for a Technical Customer Support Advisor to join a leading organisation in Belper. This on-site, 39.5-hour per week role offers training and long-term prospects after a temporary six-month contract.

The successful candidate will handle inquiries across multiple channels, diagnose and resolve issues, and ensure a high-quality customer experience from start to finish. You will work with connected products and services, explain technical information clearly, and collaborate