Multichannel Customer Service Advisor (Nottingham)

Pertemps Leicester; Nottingham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Discounted gym membership

Life assurance

Activity passes

24/7 counselling and wellbeing support

Generous employee discounts

Job summary

Pertemps Leicester in Nottingham is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across telephone and digital channels. This full-time, office-based role offers 37.5 hours per week on a fixed-term contract until 31 December 2026, with two weekends in every four weeks and the possibility of extension.

You will need excellent communication, active listening, problem-solving and IT confidence.

Qualifications

• Strong communication, active listening, problem solving and IT confidence are essential.
• Record information accurately and manage several tasks at once.
• Immediate availability is required for this contract.

Responsibilities

• Provide friendly and professional customer service across telephone and digital channels
• Listen carefully to understand customer needs and provide clear solutions
• Take ownership of queries and work toward a positive resolution
• Handle challenging conversations calmly and confidently
• Navigate multiple computer systems while keeping customer data accurate
• Meet performance targets while maintaining high service standards

Skills

Communication

Active listening

Problem solving

IT confidence

multitasking

Tools

Computer systems

Job description

Pertemps Leicester in Nottingham is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across telephone and digital channels. This full-time, office-based role offers 37.5 hours per week on a fixed-term contract until 31 December 2026, with two weekends in every four weeks and the possibility of extension.

You will need excellent communication, active listening, problem-solving and IT confidence.