Technical Support Advisor (Temp) — Troubleshoot & Delight

Talk Staff Recruitment; Belper CP; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Talk Staff Recruitment is seeking a customer-focused Technical Customer Support Advisor (Temp) based in Belper, Derbyshire, England. You will provide technical support across multiple channels, guiding customers and troubleshooting connected products and services to ensure a positive experience.

Responsibilities include diagnosing issues with diagnostic tools and documentation, handling enquiries via phone, email, chat, SMS and ticketing systems, and escalating complex problems when needed.

Qualifications

• Strong troubleshooting and analytical skills.
• Process driven approach to tasks.
• Ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• Ability to manage competing priorities and work effectively within a team.
• Commitment to delivering high-quality customer service and resolving issues efficiently.

Responsibilities

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly.
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Skills

Troubleshooting

Analytical thinking

Process driven

Clear communication

MS Office

Attention to detail

Multi-tasking

Team player

Customer service

Job description

Talk Staff Recruitment is seeking a customer-focused Technical Customer Support Advisor (Temp) based in Belper, Derbyshire, England. You will provide technical support across multiple channels, guiding customers and troubleshooting connected products and services to ensure a positive experience.

Responsibilities include diagnosing issues with diagnostic tools and documentation, handling enquiries via phone, email, chat, SMS and ticketing systems, and escalating complex problems when needed.