Trainee Consultant: Customer Experience & Support

Blue Arrow; Ringwood; On-site; GBP 18,000 - 24,000; Full time

Job summary

Blue Arrow, a Disability Confident Employer, seeks a Trainee Consultant in Ringwood to join their customer service team. You will handle telephone, email, Live Chat, and social media inquiries, guiding customers through orders and resolving issues with a focus on delivering 100% happiness.

You will learn brand voice, product and service offerings, and work across channels to achieve department KPIs while supporting others in a fast-paced environment.

Qualifications

• Excellent communication skills, both written and spoken.
• Ability to engage and motivate others through effective written communications.
• Results driven, meeting or exceeding KPIs or targets.
• Experience with customer service platforms and multi-channel support.

Responsibilities

• Achieve Efficiency, Adherence and Quality standards.
• Achieve individual KPI standards.
• Deliver 100% Happiness while considering cost efficiencies in decisions.

Skills

Excellent communication

Motivate others

MS SharePoint

MS Excel

MS Word

MS Outlook

Tools

Elucid

Vocalcom

Job description

Blue Arrow, a Disability Confident Employer, seeks a Trainee Consultant in Ringwood to join their customer service team. You will handle telephone, email, Live Chat, and social media inquiries, guiding customers through orders and resolving issues with a focus on delivering 100% happiness.

You will learn brand voice, product and service offerings, and work across channels to achieve department KPIs while supporting others in a fast-paced environment.