Technical Customer Support Advisor

Blue Arrow; Bargate; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

28 days holiday entitlement

On-site canteen facilities

Free on-site parking

Dedicated Blue Arrow consultant

Job summary

Blue Arrow is recruiting for a Technical Customer Support Advisor to join a leading organisation in Belper. This on-site, 39.5-hour per week role offers training and long-term prospects after a temporary six-month contract.

The successful candidate will handle inquiries across multiple channels, diagnose and resolve issues, and ensure a high-quality customer experience from start to finish. You will work with connected products and services, explain technical information clearly, and collaborate

Qualifications

• Excellent communication and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• Confidence using multiple computer systems and databases
• The ability to remain professional in a fast-paced environment
• A positive attitude and willingness to learn
• Excellent customer service skills

Responsibilities

• Provide technical support and guidance to end users on products and services
• Diagnose and troubleshoot customer-reported issues
• Support customers with connected products, applications, online services, and connectivity issues
• Explain technical information in a clear and customer-friendly way
• Escalate complex technical issues where required
• Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems
• Book engineer visits when necessary
• Maintain accurate customer records and case notes
• Take ownership of complaints through to resolution
• Meet service, quality, and customer satisfaction targets
• Work collaboratively with operational, field service, and technical teams
• Deliver an excellent customer experience on every interaction

Job description

Technical Customer Support Advisor - Belper

Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you.

This is a temporary ongoing position for 6 months and the potential to secure a permanent role.

Location: Belper, Derbyshire - site based role.

Pay Rate: £13.61 per hour

Overtime Rate: £20.42 per hour (for all hours worked over 39.5 per week)

Hours: 39.5 hours per week

Start Date: Monday 2nd November

About the Technical Customer Support Advisor Role

As a Technical Customer Support Advisor, you will provide first-class support to customers across a variety of communication channels. Combining excellent customer service with technical problem-solving skills, you'll help customers resolve issues, support connected products and services, and ensure a positive customer experience from start to finish.

This is a fantastic opportunity to join a well-established organisation offering full training, ongoing support, and long-term career prospects.

What Will the Technical Customer Support Advisor Do?

• Provide technical support and guidance to end users on products and services
• Diagnose and troubleshoot customer-reported issues
• Support customers with connected products, applications, online services, and connectivity issues
• Explain technical information in a clear and customer-friendly way
• Escalate complex technical issues where required
• Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems
• Book engineer visits when necessary
• Maintain accurate customer records and case notes
• Take ownership of complaints through to resolution
• Meet service, quality, and customer satisfaction targets
• Work collaboratively with operational, field service, and technical teams
• Deliver an excellent customer experience on every interaction

Working Hours

Following successful completion of training, Technical Customer Support Advisors will work:

• 39.5 paid hours per week
• Monday to Saturday working pattern
• Working hours between 8:00am and 6:00pm
• 2 in every 6 Saturdays required (8:00am - 3:00pm)
• Flexibility is essential as working patterns will vary in line with business requirements.

About You

• Excellent communication and interpersonal skills
• A genuine passion for helping customers and finding solutions
• Confidence using multiple computer systems and databases
• Strong organisational skills and attention to detail
• The ability to remain professional in a fast-paced environment
• A positive attitude and willingness to learn
• Excellent customer service skills
• Strong troubleshooting and problem-solving abilities
• The ability to explain technical information clearly to customers
• Previous experience in technical support, customer service, retail, hospitality, administration, helpdesk, or contact centre environments would be advantageous, but is not essential as full training will be provided.

Benefits & Compensation

• £13.61 per hour
• Overtime paid at £20.42 per hour for all hours worked over 39.5 hours per week
• 39.5 paid hours per week
• Weekly pay
• 28 days holiday entitlement
• Company pension scheme
• Access to high street discounts
• Dedicated Blue Arrow consultant supporting you throughout your assignment
• Comprehensive paid training programme
• Ongoing coaching, support, and development
• Opportunity to gain valuable technical support experience
• Potential opportunity to secure a permanent position
• Temporary ongoing assignment with long-term prospects
• On-site canteen facilities
• Free on-site parking
• Modern office facilities
• Friendly and supportive team environment
• Excellent career-building experience with a leading organisation

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.