Technical Support Specialist - Customer Experience (Temp)

Talk Staff Group Limited; Belper CP; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Bonus opportunities

Rotating shifts

Develop technical knowledge

Collaborative team environment

Make a difference to customer 경험

Job summary

Talk Staff Group Limited is seeking a Customer Support Advisor to provide technical assistance and guidance to customers across multiple channels. You will combine strong customer service with troubleshooting to resolve queries and support connected products and services.

The role requires clear communication of technical information, handling enquiries via phone, email, chat and ticketing systems, and escalating complex issues when needed.

Qualifications

• Strong troubleshooting and analytical skills.
• Process driven.
• The ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Responsibilities

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Skills

Troubleshooting

Process-driven

Clear communication

MS Office

Attention to detail

Organisational skills

Prioritisation

Team player

Tools

Microsoft Office

Job description

Talk Staff Group Limited is seeking a Customer Support Advisor to provide technical assistance and guidance to customers across multiple channels. You will combine strong customer service with troubleshooting to resolve queries and support connected products and services.

The role requires clear communication of technical information, handling enquiries via phone, email, chat and ticketing systems, and escalating complex issues when needed.