Technical Support Advisor - Customer Care & Growth Path

Concentrix; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Programme

Group Life Assurance

Pension scheme

Eyecare vouchers

Dental cover options

PureGym discount

Employee discounts via Benefex

Broadband/mobile/TV packages discounts

Family and friends deals

Job summary

Concentrix in Larbert (UK) is seeking a Technical Support Advisor focused on customer experience. This permanent 40-hour role offers a salary of £26,520 per year, with bonuses up to £250 per month and additional uncapped bonus from successful lead generation.

The position provides comprehensive training, a nesting period, ongoing coaching and clear progression pathways, and a benefits package including pension, eyecare, life assurance and more.

Qualifications

• Strong communication and listening skills.
• Interest in technology and helping people use it confidently.
• Thoughtful, problem-solving approach.
• Comfort learning new systems with guidance.
• Positive, dependable mindset focused on customer care.

Responsibilities

• Listen to understand customers' needs and guide to technical solutions clearly.
• Show empathy and patience to help customers feel heard and valued.
• Suggest relevant upgrades or services and pass warm leads to sales.
• Collaborate with colleagues and team leaders to support success and improvement.

Skills

Strong communication

Active listening

Interest in technology

Problem solving

Guided learning

Positive mindset

Tools

Support

Mobile

Job description

Concentrix in Larbert (UK) is seeking a Technical Support Advisor focused on customer experience. This permanent 40-hour role offers a salary of £26,520 per year, with bonuses up to £250 per month and additional uncapped bonus from successful lead generation.

The position provides comprehensive training, a nesting period, ongoing coaching and clear progression pathways, and a benefits package including pension, eyecare, life assurance and more.